What is the cancellation policy?
If you request a cancellation at least 24 hours before the time of your class, we'll issue you a refund!
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We offer guests full refunds for cancellations made at least 24 hours (1 day) before their scheduled class. If a guest needs to cancel within 24 hours (1 day) of their booked class or does not make it to their class, a refund will not be issued.
What exactly are the candles made of?
Our candles are made with soy wax and phthalate free fragrance oils. Our oils are FDA approved, cruelty free, and skin safe.
Do the candles have fragrance? Can I make mine without fragrance?
Yes — we offer a large variety of fragrances for guests to choose from for their candles. If you’d like your candle to not have any fragrance, that’s okay too! It’s your creation!
How much is a class and what’s included?
The class is $50 per person. The price includes all the materials needed for the class, the handmade vessel and fragrance of your choice, a step-by-step class on how to make your candle, and your finished candle to take home!
What do I need to bring to a class?
At checkin we will ask you for a form of ID that matches your reservation name. In this case a valid form of ID would be a drivers liscense, credit card, student ID, or passport. We will also accept photographs as proof if ID.
How big are the classes and how long do they last?
Class sizes often vary depending on how many spots are booked. They can be as large as 60 people or as small as 1 person. The class lasts about 2 hours
Do I need a reservation or can I just walk in?
At this time, reservations are required due to a limited number of seats. We recommend booking in advance as our classes can book up quickly!
Can I bring food and drinks to my class?
Unfortunately, due to limited space on tables and not enough time in class, we do not allow food or drinks during the experience. However, we do have a bar to enjoy. The only exception would be if you book a private event, food can be brought in and eaten while the candles are drying.
Is there a minimum or maximum class size?
Depending on how many bookings that day. There is no minimum requirement to book. For private events, no event is too big or too small — all are welcome!
Can you host in any space or just in the store?
We are currently only offering events in store. For private event inquiries, email email@example.com
What if I can’t wait 45 minutes for my candle to dry?
No worries! We hold your candles for up to 30 days if you can’t make it back to pick up your candle. After 30 days, we will give you a courtesy phone call to remind you we still have your candle for pick up. Please make sure to check out our hours prior to coming to pickup your candle.
Can I refill my candle from a past visit?
Of course! We love when customers return and want to recycle their vessels. If you bring back a vessel from a previous class, you can receive 20% off another class.
Do you accept cash or just credit cards?
We are cashless; we accept credit cards, debit cards, PayPal, and Apple Pay. We strongly recommend booking online in advance to secure your spot.
How big are the candles?
Our candles are 1-2 wick candles and hold about 16 ounces of wax. They have around 60 hours of burn time.
Is this experience good for kids?
For everyone’s safety, we recommend ages 10 and up for our workshops. All participants under the age of 18 will need a parent/guardian signature.
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